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Frequently Asked Questions

Overview & Basics

+ What is YourCare360?
+ How does YourCare360 provide caregiver and care planning support?
+ What types of caregiving needs do you address?
+ How do you define a Caregiver?

 

 

Access & Availability

+ Is YourCare360 available nationwide?
+ Is YourCare360’s caregiver support service available 24/7?
+ How much does YC360 cost?
+ Can I extend YourCare360 benefits to my family?
+ My employer doesn’t provide YourCare360. How can I access the service?

 

 

Account & Portability

+ Can I keep my YourCare360 benefits if I leave my current employer?
+ How do I get support if I’m having problems logging in?

 

 

Privacy

+ Will my employer know if I request caregiver support?

 

 

Insurance Coverage and Enrollment

+ Who should I contact if I have questions about my insurance policy?
+ How can I purchase insurance protection to help with my own future long-term care needs?
+ Do I qualify for guaranteed issue coverage (no health questions required)?
+ Can I still access caregiver support even if I don't purchase an insurance product?